Patient records and confidentiality

Our hospitals will keep a record of your health and the treatment you receive from the NHS. This record is important to help ensure you receive the best possible care, and in case you need to come back for further treatment.

Your information is kept strictly confidential. Everyone working for the NHS has a legal duty to maintain patient confidentiality.

Some information from medical records may be used for other purposes such as training and educating our clinical staff, carrying out medical and other health research, and in the planning of future NHS services. However, your personal details will not be divulged.

Access to your record
If you would like to access your record, please request an application form from the health records manager at your hospital, using the details below. Please be advised that there may be a charge for this service, up to a maximum of £50.
• Charing Cross Hospital
Write to the health records manager at Charing Cross Hospital, Fulham Palace Road, London, W6 8RF, or send an email
• Hammersmith or Queen Charlotte’s & Chelsea Hospital
Write to the health records manager at Hammersmith Hospital, Du Cane Road, London, W12 OHS, or send an email
• St Mary’s or Western Eye Hospital
Write to the health records manager at St Mary’s Hospital, Praed Street, London, W2 1NY, or send an email