Our performance

High standards of care
The Care Quality Commission (CQC) checked up on how well Imperial College Healthcare NHS Trust is meeting essential standards of quality and safety at St Mary's Hospital during May 2011. For more information on this review,  you can read the full report here. 

The CQC also checked up on how well Imperial College Healthcare NHS Trust is meeting essential standards of quality and safety at Charing Cross Hospital during March 2011. Read the full report here.

As part of the new system of registration all providers of health care are required to register with the CQC under the Health and Social Care Act 2008.  The Trust is registered as a service provider at the following locations:

• Charing Cross Hospital
• St Mary’s Hospital
• Hammersmith Hospital
• Queen Charlotte’s Hospital
• Western Eye Hospital
• Brent Renal Centre
• Ealing Renal Satellite Unit
• Hayes Renal Centre
• Northwick Park Renal Centre
• St Charles and Hammersmith Renal Centres
• Watford Renal Centre
• West Middlesex Renal Centre

Our Trust has one of the lowest mortality rates in the country, according to new figures November 2011. The new Summary Hospital-level Mortality Indicator (SHMI) data shows that Imperial College Healthcare NHS Trust has the fourth lowest rate in the country.
This means that taking into account the characteristics and severity of the illnesses of the patients we treat, the Trust saves many more patients than is expected. Our Trust’s level is 0.75 which ranks us fourth lowest of all non-specialist acute NHS trusts in the country, and places us in the category ‘lower than expected’ alongside 13 other trusts. The report, which will be published quarterly on the NHS Information Centre website. 

Waiting lists
From December 2008 you can expect to start your medical treatment within a maximum of 18 weeks of being referred by your GP, unless it is clinically appropriate for you to wait longer or you choose to delay your treatment. Imperial College Healthcare NHS Trust is beating the national 18 weeks target, starting the treatment of 96 percent of inpatients and 97 percent of outpatients within 18 weeks of referral.

Patient feedback
The government’s independent healthcare watchdog, the Care Quality Commission (formerly the Healthcare Commission), carries out national surveys of patients to find out about their experience when receiving care and treatment from healthcare organisations.

In the 2008 survey of patients in emergency departments, Imperial College Healthcare NHS Trust was placed in the top 20 percent of London trusts for the following:
• Keeping patients informed about waiting times
• Listening to what patients had to say
• Giving sufficient information about a patient's condition or treatment
• Involving a patient as much as they wanted in decisions about their care or treatment

Meals
The standard of food provided at our five hospitals is rated as 'excellent' or 'good' in recent figures published by the National Patient Safety Agency. We are working towards an 'excellent' rating throughout our trust as part of our three-year nursing and midwifery strategy.

Our values
We have developed a set of five values that define what we stand for as a Trust. We will:
• Respect our patients and colleagues
• Encourage innovation in all that we do
• Provide the highest quality care
• Work together for the achievement of outstanding results
• Take pride in our success

• Read more about our values

To see what some of our patients think about the care we provide, read our patient testimonials.