July 2011 data

The Charing Cross Hospital A&E service is provided by the emergency department and the urgent care centre.

The emergency department receives patients for the hyper-acute stroke unit and cancer emergencies across the region.

The urgent care centre is run in partnership with London Central & West Unscheduled Care Collaborative and Central London Community Healthcare NHS Trust. It is GP led and is open 24 hours a day. GPs perform the patients’ initial clinical assessment to decide if they need to receive care in the urgent care centre by its GPs and emergency nurse practitioners, or need to be seen in the emergency department.

Our July data for patients returning within seven days is for the emergency department only. In our August publication, we aim to provide a figure which integrates the urgent care centre and emergency department.

The Trust has developed an action plan in conjunction with the London Ambulance Service and has already seen an improvement in ‘time to initial assessment’ for patients arriving by ambulance.

The teams across the hospital work hard to ensure patients do not exceed the four hour wait and are auditing and reviewing current plans in preparation for the winter period, which is traditionally busier.

The department works with the local social and primary care services to develop management plans for patients who have multiple chronic medical problems that are best managed by more than one organisation.

A&E Charing Cross patient pathway

A&E summary CXH

A&E time in assessment/treatment graph CXH