Patient transport

Our patient transport service is available for patients who cannot travel to or from our hospitals using any other method of transport because of their medical or mobility condition, or because their medical condition would otherwise worsen. All requests for patient transport are assessed on medical need, and all patients must be pre-booked.

All patient transport vehicles operate with appropriate staff and equipment. Because patients have such diverse needs, we provide a range of vehicles such as saloon cars, ambulances with wheelchair-securing facilities, stretcher vehicles and high-dependency units.

See below for hospital-specific information about availability and contact details.

Charing Cross, Hammersmith or Queen Charlotte’s & Chelsea Hospital
• Availability
24 hours a day, seven days a week
• Required notice period
24 hours’ notice is usually required, but urgent requests can be accommodated if suitable transport is available
• Exclusions
The Trust is not responsible for providing transport for patients attending GP direct-access clinics. Please contact your local PCT about such transport issues
• Contact details
Patient Transport Assessment Office
Telephone: 020 3313 0044, Monday to Friday, 09.00 to 17.00
Fax: 020 8222 8762

St Mary’s or Western Eye Hospital
• Availability
Monday to Friday, from 08.00 to 18.00
• Required notice period
24 hours’ weekday notice
• Exclusions
Escorts are not permitted to travel unless there is a clear medical need for continuous care
• Contact details
Transport Department
Telephone: 020 3312 1883
Fax: 020 3312 2144