Our priorities and performance

This section contains information about the following:
• Annual report
• Annual business plan
• Targets, aims and objectives
• Performance against targets
• Clinical governance
• Healthcare Commission annual health check
• Audit reports
• Service user surveys

Annual report
Every year, in line with government recommendations, Imperial College Healthcare NHS Trust will publish an annual report. This covers all aspects of what we do, progress that we have made with delivering our services and includes our financial accounts for any given tax year (April to March).
• View our latest annual reports

Annual business plan
The Trust's current business plan sets out our strategy for the next two years (2008/09 to 2010/11), including our next steps in developing the Trust as the UK's first academic health science centre (AHSC). The plan also includes information about our performance since the creation of the new Trust, October 2007 to March 2008, and analyses of the risks we face as we move forward.
• View our latest business plan

Targets, aims and objectives  
In June 2008 Imperial College Healthcare NHS Trust and Imperial College London published a document that describes the vision and mission of the academic health science centre (AHSC) and sets out its ambitions and objectives for the next ten years.
• View our vision document

Performance against targets
Information about our performance against targets such as A&E waiting times, 18-weeks and MRSA reduction rates can be found under our performance.  

Clinical governance
The Trust's governance committee brings together and monitors all aspects of organisational risk. It is chaired by a non-executive and has lay representation. The committee reviews information related to clinical risk, claims and complaints. More information is available on request.

Annual health check
Information about our annual health check, including our declarations of compliance, can be found under our performance.  

Audit reports
Information about our financial performance (Auditor's Local Evaluation) can be found under our performance. Further information on audit reports can be found in our annual reports - in the 2007/2008 annual report, please refer to page 38.

Service user surveys
For more information about our internal surveys and how we ensure our patients' experience at our hospitals is as positive as possible is a major priority at Imperial College Healthcare NHS Trust. We have recently launched a series of initiatives to help us improve the way our patients are treated, starting from the moment they walk through the door.

The Healthcare Commission carries out national surveys of patients to find out about their experience when receiving care and treatment from healthcare organisations. It publishes the results of its surveys on its website:
• View our results from the 2007 patient survey
• View our results from the 2008 emergency department patient survey

Feedback
We value your feedback. You can give us suggestions, compliments, raise issues or concerns or use this link to contact our PALS team for information or help. You can also view and leave feedback about our hospitals on the NHS Choices website.