Our values

 

 

At Imperial College Healthcare NHS Trust we:
• Respect our patients and colleagues
• Encourage innovation in all that we do
• Provide the highest quality care
• Work together for the achievement of outstanding results
• Take pride in our success

You can read more about our values below, or watch a video of our staff explaining our values. You can also find out how we defined our values.

Respect
We will:
• Engage, listen to and value the contribution of others
• Be polite, courteous and non-judgemental in our communication
• Encourage involvement and ownership
• Appreciate, recognise and reward the contribution of individuals and teams
• Be respectfully open and honest in giving and receiving feedback
• Appreciate the qualities of individuals and work together towards a common purpose
• Be responsible and accountable for our own and collective actions

Innovation
We will:
• Encourage and support creativity to generate ideas for ongoing success
• Explore and push the boundaries of research, technology and clinical practice to give us a competitive edge
• Develop confidence and maximise potential through learning, nurturing and development
• Endeavour to continuously improve and implement positive change
• Create a stimulating learning environment through sharing knowledge and experience with others

Care
We will:
• Involve patients in their treatment decisions and outcomes
• Demonstrate a respect for privacy, dignity, choice and independence
• Reassure patients and take time to talk to them as individuals
• Ensure we achieve the highest standards of patient safety
• Be caring, compassionate and kind to others
• Show empathy and be sensitive to an individual’s needs
• Offer support, advice and encouragement to others

Achievement
We will:
• Embrace teamworking to get the best results
• Demonstrate integrity and transparency in our decision-making
• Recognise and be responsive to commercial change to protect and grow our business
• Use our energy and initiative in seeking opportunities to invest in our future success
• Ensure wise and responsible use of resources
• Strive to continuously improve on performance

Pride
We will:
• Be motivated and ambitious to achieve success
• Demonstrate a commitment to excellence
• Share and celebrate achievements and success, building pride in our reputation
• Be prepared to embrace challenge and work together to overcome problems
• Be approachable, visible and inspirational as a role model for others